Foster Open Communication & Make Problem Sharing Simple for Customers
Customer AI Chatbots not only aid in resolving the concerns, but also helps in defining the issue by leading the conversation. Give the resolution beforehand with an excellent and open yet powerfully secured customer centric approach.
- Show action buttons to aid customers in describing their issues
- Use graphics during a conversation to make it easy to understand where to click
- Play a video to show a complete walkthrough to resolve the existing issue
- Recommend possible resolutions with instant responses
Elevate Your Brand Image with a Chatbot-Integrated Chat Widget
- Integration of chatbot with your live chat widget can transform the whole customer support process.
- Let AI customer support chatbot handle support requests based on its knowledge base and predefined goals.
- Chatbot will immediately transfer the chat of complex or previously unhandled support requests to the support engineer.
- Chatbots will classify chats by giving them labels or tags to make self-learning and managerial supervision easy.
Boost Your Team's Productivity and Morale With the Right Support Tools and Resources
- Integrate the AI and customer service chatbot into the support department, which will take care of tedious operations and repetitive support requests.
- Keep your support team and other resources occupied with unusual and never faced issues to make the most of your support executives.
Ready to Enhance your Brand's Customer Experience?
Implement AI-Driven Solutions
Harness the Art of Customer Care
Let your customers enjoy flawless and dependable AI for customer services by modernising various jobs related to customer care using a chatbot.
Round the Clock Assistance
Respond to the support concerns of your customers anytime via their preferred communication channels. AI powered customer support delivers unified responses and assistance 24X7 through each channel.
Human Like Communication for Comprehensible Resolution
Conversational AI chatbots can represent carousels, cards and other rich formats, plus, can provide visual representations or relevant links to give an understandable resolution.
Maximise Team Efficiency
Chatbots respond to common questions while the team concentrates on more intricate cases and issues. Chatbots' dynamic responses and engaging flow of conversation cater to the customers.
Speak the Language of Customer
No Matter the Platform
Website
Leverage AI in customer support through your business website or support landing page using a chatbot.
Social Media
Give answers to your customer or future customer queries on What's App, Instagram, Facebook and other social media platforms to strengthen the bond.
Other Communication Tool
Integrate this chatbot with any tool you use to offer AI powered customer support and flair service experience.
Outsmart The Competition & Devise Winning Strategies
Conversational AI Analytics will show detailed reports with overall effect and performance of individual conversations carried out by the chatbot. Take full advantage of analytics and sentiment analysis to devise a marketing strategy that emphasises customers and emotionally connects with leads.
Frequently Asked Questions
In our commitment to provide you with the best experience, we’ve compiled a list of frequently asked questions that can help clarify any doubts you may have. If you don’t find your answer please don’t hesitate to contact us.
Support AI uses artificial intelligence to improve the customer support by automating the routine tasks and inquiries and also analyzes interactions, allowing your team to focus on complex issues and improve customer satisfaction.
Support AI solution at Innovatics uses advanced natural language processing to support multiple languages, making sure customers globally receive assistance in their preferred languages.
Yes! Our Support AI integrates with your existing CRM systems, providing a better unified view of customer data to improve both AI and human performance.
We use multiple and diverse, industry-specific datasets to train Support AI models, providing the best accurate and relevant responses which are customized as per your business needs.
We implement encryption, access controls, and compliance with GDPR, using anonymization to protect the sensitive data throughout the AI lifecycle.